TeleHealth Services Call to Schedule Telehealth Session
The Enrichment Place
1814 8th Avenue, Ste B7
Fort Worth, Tx 76110
Client Information and Frequently Asked Questions
Description of Services
The EnRichment Place is a mental health agency located in Fort Worth, Texas. All clinicians are contract clinicians licensed by state of Texas. Psychotherapeutic and counseling services are provided Monday through Friday from 10 am to 8 pm, Saturday from 10 am to 4 pm.
What is Counseling?
Counseling in not easily described in general statements but commonly involves looking at and addressing patterns that may be causing problems. It varies depending on the personalities of the counselor and client, and the particular problems you bring forward. There are many different methods that can be used with the problems that you hope to address. Counseling in not like a medical doctor visit. Instead, it calls for a very active effort on your part. In order for counseling to be most successful, you will have to work on things we talk about both during our sessions and at home. Counseling can have benefits and risks. Since counseling often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings such as sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, counseling has also been shown to have benefits for people who go through it. Counseling often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress. But there are no guarantees of what you will experience. Telehealth sessions can last from 45-50 minutes and is initiated by the clinician assigned to the client.
What happens if the technology isn’t working?
If your video session disconnects, please wait for your counselor to try and reconnect. The counselor will attempt to troubleshoot any issues and complete the session via video. If the connection can not be resumed, you and the counselor can decide whether to conduct the session over the phone. If you are having a phone session and the call gets disconnected, your phone runs out of minutes, etc., please call the office back from a working phone to finish your session or call back within 24 hours to reschedule your session.
Since it’s telehealth, can I conduct my session anywhere?
In order to keep your video sessions as confidential as possible, we only use our encrypted video software. It is advised that your will conduct any phone sessions from a safe, confidential location. You should not conduct your phone session while driving or in a place where you can be distracted or where your confidentiality might be in question such as the grocery store or the car repair shop.
Attendance Policy and Session Limit
Each client can be held to our no-show policy of $50 charge for no-shows or cancellations less than 24 hours prior to the appointment. A credit card is required to be on the file for our protection.
Privacy/Confidentiality/Limits of Confidentiality and Collaborative Care
Our privacy practice policies are located on our website at www.theenrichmentplace.com.
The laws and standards of the psychology profession require that treatment records be kept. You are not entitled to receive a copy of the records or a summary of the records as your counselor as seeing them could be emotionally damaging, in which case your counselor may send them to a mental health professional of your choice. Because those are professional records, they can be misinterpreted by and/or upsetting to untrained readers. It is recommended that you review them in the presence of a counselor so that you can discuss the contents. You may also release your records to another agency with written authorization. All request must be made at least 15 working days in advance and will only be submitted via mail or fax.
Supervision and Videotaping
For your protection of the clinician and for the benefit of the trainees, all work is can be closely supervised and can be recorded. Further supervision is provided by discussion of cases between clinicians both individually and in small groups. In all these instances of supervisory work, great care is taken to preserve confidentiality. All recordings will be kept confidential and will not be taken from the security of the EnRichment Place office for any reason. In addition, all video or audio recording of sessions will be completely erased and will not be a part or your formal records.
Contacting Your Counselor
Your counselor will usually not be immediately available by telephone. However, if you leave a message, the counselor will return your call as soon as possible within 24 hours. You are advised to call 911 in case of emergency. The EnRichment Place will also be closed during typical breaks and holidays. When the EnRichment Place is closed, please leave a message on the answering machine. Please inform your counselor of times when you will be available.
If at any time you are dissatisfied with the services that you are receiving through the EnRichment Place, please notify Tiwana Bell, the Director of Services. In addition, anyone who believes that a licensed professional has violated the rules of the Board may file a complaint with the Texas State Board of Examiners.